/* Live U Support Portal — bright professional */

:root {
	--lu-green: #0a8f1e;
	--lu-green-deep: #066816;
	--lu-green-soft: #e8f7ea;
	--lu-ink: #122017;
	--lu-muted: #4d5c52;
	--lu-line: #d7e3da;
	--lu-bg: #f3f7f4;
	--lu-paper: #ffffff;
	--lu-shadow: 0 12px 32px rgba(6, 40, 16, 0.07);
	--lu-radius: 14px;
	--lu-font: Inter, InterVariable, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
	--lu-display: Inter, InterVariable, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
	--lu-fs: 12px;
}

body:has(.lu-portal) .navbar,
body:has(.lu-portal) .web-footer,
body:has(.lu-portal) footer.web-footer,
body:has(.lu-portal) .page-header,
body:has(.lu-portal) .breadcrumb,
body:has(.lu-portal) .page-breadcrumbs,
body:has(.lu-portal) .page-header-wrapper {
	display: none !important;
}

body:has(.lu-portal) {
	background: var(--lu-bg);
	font-family: var(--lu-font);
	font-size: var(--lu-fs);
	color: var(--lu-ink);
	line-height: 1.45;
}

body:has(.lu-portal) .main-section,
body:has(.lu-portal) .page_content,
body:has(.lu-portal) .container {
	max-width: none;
	padding: 0;
	margin: 0;
	width: 100%;
}

.sr-only {
	position: absolute;
	width: 1px;
	height: 1px;
	padding: 0;
	margin: -1px;
	overflow: hidden;
	clip: rect(0, 0, 0, 0);
	border: 0;
}

.lu-portal {
	min-height: 100vh;
	display: flex;
	flex-direction: column;
	background:
		radial-gradient(1200px 500px at 10% -10%, rgba(10, 143, 30, 0.12), transparent 60%),
		radial-gradient(900px 400px at 100% 0%, rgba(6, 104, 22, 0.08), transparent 55%),
		var(--lu-bg);
}

.lu-nav {
	display: flex;
	align-items: center;
	gap: 1.25rem;
	padding: 0.55rem 0.9rem;
	position: sticky;
	top: 0;
	z-index: 40;
	backdrop-filter: blur(14px);
	background: rgba(243, 247, 244, 0.9);
	border-bottom: 1px solid rgba(215, 227, 218, 0.8);
}

.lu-brand {
	display: inline-flex;
	align-items: center;
	gap: 0.65rem;
	text-decoration: none;
	color: var(--lu-ink);
	font-weight: 700;
}

.lu-logo {
	height: 26px;
	width: auto;
	object-fit: contain;
}

.lu-brand-text {
	font-size: 0.75rem;
	letter-spacing: 0.02em;
}

.lu-nav-links {
	display: flex;
	align-items: center;
	gap: 0.35rem;
	margin-left: auto;
}

.lu-nav-links a {
	text-decoration: none;
	color: var(--lu-muted);
	padding: 0.45rem 0.8rem;
	border-radius: 999px;
	font-weight: 550;
	font-size: 0.78rem;
}

.lu-nav-links a.is-active,
.lu-nav-links a:hover {
	color: var(--lu-green-deep);
	background: var(--lu-green-soft);
}

.lu-phone {
	display: none;
	text-decoration: none;
	color: var(--lu-green-deep);
	font-weight: 650;
	white-space: nowrap;
}

.lu-nav-toggle {
	display: none;
	width: 42px;
	height: 42px;
	border: 1px solid var(--lu-line);
	border-radius: 12px;
	background: var(--lu-paper);
	flex-direction: column;
	justify-content: center;
	align-items: center;
	gap: 5px;
}

.lu-nav-toggle span {
	display: block;
	width: 16px;
	height: 2px;
	background: var(--lu-ink);
}

.lu-btn {
	display: inline-flex;
	align-items: center;
	justify-content: center;
	gap: 0.4rem;
	border: 1px solid transparent;
	border-radius: 999px;
	padding: 0.42rem 0.85rem;
	font: inherit;
	font-weight: 650;
	text-decoration: none;
	cursor: pointer;
	background: var(--lu-paper);
	color: var(--lu-ink);
	box-shadow: 0 1px 0 rgba(0, 0, 0, 0.04);
	transition: transform 0.18s ease, box-shadow 0.18s ease, background 0.18s ease;
}

.lu-btn:hover {
	transform: translateY(-1px);
	box-shadow: 0 8px 20px rgba(6, 40, 16, 0.1);
}

.lu-btn-sm {
	padding: 0.3rem 0.65rem;
	font-size: 0.74rem;
}

.lu-btn-primary {
	background: linear-gradient(135deg, var(--lu-green), var(--lu-green-deep));
	color: #fff;
}

.lu-btn-ghost {
	background: transparent;
	border-color: rgba(10, 143, 30, 0.25);
	color: var(--lu-green-deep);
}

.lu-hero {
	position: relative;
	overflow: hidden;
	padding: 2.25rem 1rem 1.75rem;
}

.lu-hero-bg {
	position: absolute;
	inset: 0;
	pointer-events: none;
}

.lu-hero-wash {
	position: absolute;
	inset: 0;
	background:
		radial-gradient(680px 320px at 12% 18%, rgba(10, 143, 30, 0.14), transparent 70%),
		radial-gradient(520px 280px at 88% 12%, rgba(6, 104, 22, 0.1), transparent 65%),
		linear-gradient(180deg, #eef6f0 0%, transparent 70%);
}

.lu-hero-mark {
	position: absolute;
	right: clamp(-1rem, 2vw, 2rem);
	top: 50%;
	transform: translateY(-50%);
	width: min(280px, 38vw);
	height: auto;
	opacity: 0.08;
	filter: grayscale(0.15);
	object-fit: contain;
	user-select: none;
}

.lu-hero-inner,
.lu-page-hero-inner,
.lu-section,
.lu-footer-inner,
.lu-cta-inner,
.lu-article-inner {
	width: min(1100px, calc(100% - 2rem));
	margin-inline: auto;
}

.lu-hero-inner {
	position: relative;
	z-index: 1;
}

.lu-eyebrow {
	display: inline-block;
	font-size: 0.68rem;
	font-weight: 700;
	letter-spacing: 0.08em;
	text-transform: uppercase;
	color: var(--lu-green-deep);
	margin: 0 0 0.75rem;
}

.lu-hero h1,
.lu-page-hero h1,
.lu-article h1,
.lu-cta h2,
.lu-section-head h2 {
	font-family: var(--lu-display);
	font-weight: 600;
	letter-spacing: -0.02em;
	line-height: 1.12;
	margin: 0 0 0.75rem;
	color: var(--lu-ink);
}

.lu-hero h1 {
	font-size: clamp(1.35rem, 2.8vw, 1.85rem);
	max-width: 12ch;
}

.lu-lead {
	font-size: 0.86rem;
	color: var(--lu-muted);
	max-width: 36rem;
	margin: 0 0 1.5rem;
}

.lu-search {
	display: flex;
	gap: 0.6rem;
	background: var(--lu-paper);
	border: 1px solid var(--lu-line);
	border-radius: 999px;
	padding: 0.35rem;
	box-shadow: var(--lu-shadow);
	max-width: 640px;
}

.lu-search input {
	flex: 1;
	border: 0;
	background: transparent;
	padding: 0.75rem 1rem;
	font: inherit;
	outline: none;
	color: var(--lu-ink);
}

.lu-search-compact {
	margin: 1.25rem 0;
}

.lu-hero-actions {
	display: flex;
	flex-wrap: wrap;
	gap: 0.75rem;
	margin-top: 1.25rem;
}

.lu-page-hero {
	padding: 2.75rem 0 0.5rem;
}

.lu-section {
	padding: 2.5rem 0;
}

.lu-section-muted {
	background: rgba(255, 255, 255, 0.55);
	border-block: 1px solid var(--lu-line);
	width: 100%;
	max-width: none;
	padding-inline: 0;
}

.lu-section-muted > .lu-section-head,
.lu-section-muted > .lu-article-cols {
	width: min(1100px, calc(100% - 2rem));
	margin-inline: auto;
}

.lu-section-head {
	margin-bottom: 1.5rem;
}

.lu-section-head p {
	color: var(--lu-muted);
	margin: 0;
}

.lu-cat-grid {
	display: grid;
	grid-template-columns: repeat(4, 1fr);
	gap: 1rem;
}

.lu-cat-card {
	background: var(--lu-paper);
	border: 1px solid var(--lu-line);
	border-radius: var(--lu-radius);
	padding: 1.25rem;
	text-decoration: none;
	color: inherit;
	transition: transform 0.2s ease, border-color 0.2s ease, box-shadow 0.2s ease;
}

.lu-cat-card:hover {
	transform: translateY(-4px);
	border-color: rgba(10, 143, 30, 0.35);
	box-shadow: var(--lu-shadow);
}

.lu-cat-icon {
	display: grid;
	place-items: center;
	width: 44px;
	height: 44px;
	border-radius: 14px;
	background: var(--lu-green-soft);
	color: var(--lu-green-deep);
	font-weight: 800;
	margin-bottom: 0.9rem;
}

.lu-cat-icon::before { content: "•"; font-size: 1rem; }
.lu-cat-icon[data-cat="CCTV"]::before { content: "◎"; }
.lu-cat-icon[data-cat="Finger Print"]::before { content: "◉"; }
.lu-cat-icon[data-cat="Access Control"]::before { content: "▣"; }
.lu-cat-icon[data-cat="Smart Lock"]::before { content: "⬡"; }

.lu-cat-card h3 {
	margin: 0 0 0.25rem;
	font-size: 1.1rem;
}

.lu-cat-card p {
	margin: 0;
	color: var(--lu-muted);
	font-size: 0.92rem;
}

.lu-article-cols {
	display: grid;
	grid-template-columns: repeat(4, 1fr);
	gap: 1.25rem;
}

.lu-article-col h3 {
	font-size: 1rem;
	margin: 0 0 0.75rem;
	color: var(--lu-green-deep);
}

.lu-article-col ul {
	list-style: none;
	margin: 0;
	padding: 0;
}

.lu-article-col li + li {
	margin-top: 0.55rem;
}

.lu-article-col a {
	color: var(--lu-ink);
	text-decoration: none;
	font-weight: 550;
}

.lu-article-col a:hover {
	color: var(--lu-green);
}

.lu-empty {
	color: var(--lu-muted);
	font-size: 0.92rem;
}

.lu-cta {
	padding: 3rem 1rem 4rem;
}

.lu-cta-inner {
	background: linear-gradient(135deg, #0f3d1a, #0a8f1e 70%);
	color: #fff;
	border-radius: 28px;
	padding: 2.5rem;
	display: flex;
	flex-wrap: wrap;
	align-items: center;
	justify-content: space-between;
	gap: 1rem;
	box-shadow: var(--lu-shadow);
}

.lu-cta-inner h2,
.lu-cta-inner p {
	color: #fff;
	margin: 0;
}

.lu-cta-inner p {
	opacity: 0.9;
	margin-top: 0.35rem;
}

.lu-cta .lu-btn-primary {
	background: #fff;
	color: var(--lu-green-deep);
}

.lu-chips {
	display: flex;
	flex-wrap: wrap;
	gap: 0.5rem;
	margin-top: 0.5rem;
}

.lu-chip {
	text-decoration: none;
	color: var(--lu-muted);
	border: 1px solid var(--lu-line);
	background: var(--lu-paper);
	padding: 0.4rem 0.85rem;
	border-radius: 999px;
	font-size: 0.9rem;
	font-weight: 600;
}

.lu-chip.is-active,
.lu-chip:hover {
	background: var(--lu-green-soft);
	border-color: transparent;
	color: var(--lu-green-deep);
}

.lu-article-list {
	list-style: none;
	margin: 0;
	padding: 0;
	display: grid;
	gap: 0.75rem;
}

.lu-article-list a {
	display: flex;
	flex-direction: column;
	gap: 0.35rem;
	text-decoration: none;
	color: inherit;
	background: var(--lu-paper);
	border: 1px solid var(--lu-line);
	border-radius: 16px;
	padding: 1rem 1.15rem;
}

.lu-article-list a:hover {
	border-color: rgba(10, 143, 30, 0.35);
}

.lu-tag {
	font-size: 0.75rem;
	font-weight: 700;
	color: var(--lu-green-deep);
	text-transform: uppercase;
	letter-spacing: 0.06em;
}

.lu-empty-state {
	color: var(--lu-muted);
}

.lu-article {
	padding: 2rem 0 4rem;
}

.lu-back {
	display: inline-block;
	margin-bottom: 1rem;
	color: var(--lu-muted);
	text-decoration: none;
	font-weight: 600;
}

.lu-prose {
	background: var(--lu-paper);
	border: 1px solid var(--lu-line);
	border-radius: 22px;
	padding: 1.5rem;
	line-height: 1.7;
	box-shadow: var(--lu-shadow);
	color: var(--lu-ink);
}

.lu-prose img {
	max-width: 100%;
	height: auto;
}

.lu-article-cta {
	margin-top: 1.75rem;
	display: flex;
	flex-wrap: wrap;
	align-items: center;
	gap: 1rem;
}

.lu-form {
	background: var(--lu-paper);
	border: 1px solid var(--lu-line);
	border-radius: 24px;
	padding: 1.5rem;
	box-shadow: var(--lu-shadow);
	max-width: 820px;
}

.lu-form-grid {
	display: grid;
	grid-template-columns: 1fr 1fr;
	gap: 1rem;
}

.lu-form label {
	display: flex;
	flex-direction: column;
	gap: 0.4rem;
	font-weight: 600;
	font-size: 0.92rem;
}

.lu-form label span {
	color: var(--lu-muted);
}

.lu-form input,
.lu-form select,
.lu-form textarea {
	font: inherit;
	border: 1px solid var(--lu-line);
	border-radius: 12px;
	padding: 0.75rem 0.9rem;
	background: #fbfdfb;
	color: var(--lu-ink);
}

.lu-form input:focus,
.lu-form select:focus,
.lu-form textarea:focus {
	outline: 2px solid rgba(10, 143, 30, 0.25);
	border-color: var(--lu-green);
}

.lu-span-2 {
	grid-column: span 2;
}

.lu-hp {
	position: absolute !important;
	left: -9999px !important;
	opacity: 0 !important;
	height: 0 !important;
	overflow: hidden !important;
}

.lu-form-actions {
	display: flex;
	flex-wrap: wrap;
	align-items: center;
	gap: 1rem;
	margin-top: 1.25rem;
}

.lu-form-hint {
	margin: 0;
	color: var(--lu-muted);
}

.lu-form-msg {
	margin-top: 1rem;
	padding: 0.85rem 1rem;
	border-radius: 12px;
	font-weight: 600;
}

.lu-form-msg.is-ok {
	background: var(--lu-green-soft);
	color: var(--lu-green-deep);
}

.lu-form-msg.is-err {
	background: #fdecec;
	color: #8a1f1f;
}

.lu-form-msg .lu-ref-label,
.lu-form-msg .lu-ref-hint {
	display: block;
	font-weight: 500;
	font-size: 0.82rem;
}

.lu-form-msg .lu-ref-num {
	display: block;
	font-size: 1.35rem;
	letter-spacing: 0.02em;
	margin: 0.35rem 0;
}

.lu-footer {
	margin-top: auto;
	padding: 2.5rem 1rem 1.5rem;
	border-top: 1px solid var(--lu-line);
	background: rgba(255, 255, 255, 0.5);
}

.lu-footer-inner {
	display: flex;
	justify-content: space-between;
	gap: 1.5rem;
	flex-wrap: wrap;
}

.lu-footer p {
	color: var(--lu-muted);
	margin: 0.35rem 0 0;
}

.lu-footer-links {
	display: flex;
	flex-direction: column;
	gap: 0.4rem;
}

.lu-footer-links a {
	color: var(--lu-ink);
	text-decoration: none;
	font-weight: 600;
}

.lu-copy {
	width: min(1100px, calc(100% - 2rem));
	margin: 1.5rem auto 0;
	color: var(--lu-muted);
	font-size: 0.85rem;
}

.lu-nav-actions {
	display: flex;
	align-items: center;
	gap: 0.5rem;
}

.lu-nav-user {
	font-size: 0.88rem;
	font-weight: 600;
	color: var(--lu-muted);
	max-width: 140px;
	overflow: hidden;
	text-overflow: ellipsis;
	white-space: nowrap;
}

.lu-form-narrow {
	max-width: 480px;
}

.lu-btn-google {
	display: inline-flex;
	align-items: center;
	justify-content: center;
	gap: 0.65rem;
	width: 100%;
	padding: 0.7rem 1rem;
	border: 1px solid var(--lu-line);
	border-radius: var(--lu-radius);
	background: #fff;
	color: #3c4043;
	font-weight: 600;
	text-decoration: none;
	box-shadow: 0 1px 2px rgba(0, 0, 0, 0.06);
}

.lu-btn-google:hover {
	background: #f8f9fa;
	color: #202124;
	transform: translateY(-1px);
	box-shadow: 0 6px 16px rgba(6, 40, 16, 0.08);
}

.lu-google-icon {
	width: 1.15rem;
	height: 1.15rem;
	flex-shrink: 0;
}

.lu-auth-divider {
	display: flex;
	align-items: center;
	gap: 0.75rem;
	margin: 1rem 0 1.15rem;
	color: var(--lu-muted);
	font-size: 0.78rem;
	text-transform: uppercase;
	letter-spacing: 0.06em;
}

.lu-auth-divider::before,
.lu-auth-divider::after {
	content: "";
	flex: 1;
	height: 1px;
	background: var(--lu-line);
}

.lu-auth-divider span {
	flex-shrink: 0;
}

.lu-form-grid-1 {
	grid-template-columns: 1fr;
}

.lu-empty-panel {
	display: grid;
	gap: 1rem;
	justify-items: start;
	padding: 1.5rem;
	border: 1px dashed var(--lu-line);
	border-radius: var(--lu-radius);
	background: var(--lu-paper);
	color: var(--lu-muted);
}

.lu-ticket-list {
	list-style: none;
	margin: 0;
	padding: 0;
	display: grid;
	gap: 0.75rem;
}

.lu-ticket-list a {
	display: block;
	text-decoration: none;
	color: inherit;
	background: var(--lu-paper);
	border: 1px solid var(--lu-line);
	border-radius: 16px;
	padding: 1rem 1.15rem;
	transition: border-color 0.2s, box-shadow 0.2s;
}

.lu-ticket-list a:hover {
	border-color: rgba(10, 143, 30, 0.35);
	box-shadow: var(--lu-shadow);
}

.lu-ticket-top {
	display: flex;
	justify-content: space-between;
	align-items: center;
	gap: 0.75rem;
	margin-bottom: 0.35rem;
}

.lu-ticket-subject {
	margin: 0 0 0.55rem;
	font-weight: 600;
	color: var(--lu-ink);
}

.lu-ticket-meta {
	display: flex;
	flex-wrap: wrap;
	gap: 0.75rem 1rem;
	color: var(--lu-muted);
	font-size: 0.88rem;
}

.lu-status {
	display: inline-flex;
	align-items: center;
	padding: 0.25rem 0.65rem;
	border-radius: 999px;
	font-size: 0.78rem;
	font-weight: 700;
	text-transform: uppercase;
	letter-spacing: 0.04em;
	background: #eef2f0;
	color: var(--lu-muted);
}

.lu-status-open {
	background: #fff4e5;
	color: #9a5b00;
}

.lu-status-assigned {
	background: #e7f0ff;
	color: #1d4f91;
}

.lu-status-closed {
	background: var(--lu-green-soft);
	color: var(--lu-green-deep);
}

.lu-ticket-head {
	display: flex;
	flex-wrap: wrap;
	align-items: center;
	gap: 0.75rem;
	margin-bottom: 0.5rem;
}

.lu-ticket-head h1 {
	margin: 0;
}

.lu-ticket-hero {
	padding-bottom: 0.25rem;
}

.lu-ticket-hero-row {
	display: flex;
	align-items: flex-start;
	justify-content: space-between;
	gap: 1rem;
}

.lu-ticket-hero h1 {
	max-width: 36rem;
	margin: 0 0 0.25rem;
}

.lu-ticket-id {
	margin: 0;
	font-weight: 700;
	letter-spacing: 0.02em;
	color: var(--lu-green-deep);
}

.lu-status-lg {
	font-size: 0.72rem;
	padding: 0.4rem 0.8rem;
}

.lu-ticket-layout {
	display: grid;
	grid-template-columns: minmax(0, 1fr) 260px;
	gap: 1rem;
	align-items: start;
	padding-top: 1rem;
}

.lu-ticket-main,
.lu-ticket-side {
	display: grid;
	gap: 1rem;
}

.lu-card {
	background: var(--lu-paper);
	border: 1px solid var(--lu-line);
	border-radius: 16px;
	padding: 1rem 1.1rem;
	box-shadow: var(--lu-shadow);
}

.lu-card-head {
	display: flex;
	align-items: baseline;
	justify-content: space-between;
	gap: 0.75rem;
	margin-bottom: 0.75rem;
}

.lu-card-head h2 {
	margin: 0;
	font-family: var(--lu-display);
	font-size: 1rem;
	font-weight: 600;
}

.lu-card-head span {
	color: var(--lu-muted);
	font-size: 0.72rem;
}

.lu-prose-plain {
	box-shadow: none;
	border: 0;
	border-radius: 0;
	padding: 0;
	background: transparent;
}

.lu-facts {
	margin: 0;
	display: grid;
	gap: 0.7rem;
}

.lu-facts div {
	display: grid;
	gap: 0.12rem;
}

.lu-facts dt {
	font-size: 0.68rem;
	color: var(--lu-muted);
	font-weight: 600;
	text-transform: uppercase;
	letter-spacing: 0.04em;
}

.lu-facts dd {
	margin: 0;
	font-size: 0.82rem;
	font-weight: 650;
	word-break: break-word;
}

.lu-side-actions {
	display: flex;
	flex-direction: column;
	gap: 0.5rem;
}

.lu-side-actions .lu-btn {
	width: 100%;
}

.lu-chat {
	display: grid;
	gap: 0.7rem;
	margin-bottom: 1rem;
}

.lu-chat-row {
	display: flex;
	gap: 0.55rem;
	align-items: flex-end;
}

.lu-chat-row.is-you {
	flex-direction: row-reverse;
}

.lu-chat-avatar {
	width: 28px;
	height: 28px;
	border-radius: 999px;
	display: inline-flex;
	align-items: center;
	justify-content: center;
	font-size: 0.72rem;
	font-weight: 700;
	flex: 0 0 auto;
	background: var(--lu-green-soft);
	color: var(--lu-green-deep);
}

.lu-chat-row.is-staff .lu-chat-avatar {
	background: #e7f0ff;
	color: #1d4f91;
}

.lu-chat-bubble {
	max-width: min(92%, 520px);
	border-radius: 14px;
	padding: 0.55rem 0.75rem;
	background: var(--lu-green-soft);
}

.lu-chat-row.is-staff .lu-chat-bubble {
	background: #f3f6fb;
	border: 1px solid #e3eaf5;
}

.lu-chat-meta {
	display: flex;
	justify-content: space-between;
	gap: 0.75rem;
	font-size: 0.68rem;
	color: var(--lu-muted);
	margin-bottom: 0.2rem;
}

.lu-chat-text {
	font-size: 0.84rem;
	white-space: pre-wrap;
	line-height: 1.45;
}

.lu-composer {
	margin: 0;
	padding: 0.75rem;
	border: 1px solid var(--lu-line);
	border-radius: 14px;
	background: #f8fbf8;
	box-shadow: none;
	max-width: none;
}

.lu-composer textarea {
	width: 100%;
	border: 1px solid var(--lu-line);
	border-radius: 10px;
	padding: 0.55rem 0.7rem;
	font: inherit;
	resize: vertical;
	min-height: 4.5rem;
	background: #fff;
}

.lu-composer-bar {
	display: flex;
	align-items: center;
	justify-content: space-between;
	gap: 0.75rem;
	margin-top: 0.65rem;
}

.lu-closed-note {
	padding: 0.75rem 0.85rem;
	border-radius: 12px;
	background: var(--lu-green-soft);
	color: var(--lu-green-deep);
	font-weight: 600;
}

.lu-closed-note a {
	color: inherit;
}

.lu-thread {
	margin: 1.5rem 0 1rem;
}

.lu-thread h2 {
	font-family: var(--lu-display);
	font-size: 1.1rem;
	margin: 0 0 0.75rem;
}

.lu-thread-list {
	list-style: none;
	margin: 0 0 1rem;
	padding: 0;
	display: grid;
	gap: 0.65rem;
}

.lu-thread-item {
	background: var(--lu-paper);
	border: 1px solid var(--lu-line);
	border-radius: 12px;
	padding: 0.75rem 0.9rem;
}

.lu-thread-item p {
	margin: 0.35rem 0 0;
	white-space: pre-wrap;
	font-size: 0.86rem;
}

.lu-thread-meta {
	display: flex;
	justify-content: space-between;
	gap: 0.75rem;
	font-size: 0.72rem;
	color: var(--lu-muted);
}

.lu-thread-customer {
	border-left: 3px solid var(--lu-green);
}

.lu-thread-staff {
	border-left: 3px solid #1d4f91;
	background: #f5f8ff;
}

.lu-thread-empty {
	color: var(--lu-muted);
	font-size: 0.86rem;
}

.lu-reply-form {
	margin: 0 0 1.5rem;
	max-width: 640px;
}

.lu-detail-grid {
	display: grid;
	grid-template-columns: repeat(2, 1fr);
	gap: 0.85rem;
	margin: 1.25rem 0;
	padding: 1rem;
	background: var(--lu-paper);
	border: 1px solid var(--lu-line);
	border-radius: 16px;
}

.lu-detail-grid span {
	display: block;
	font-size: 0.8rem;
	color: var(--lu-muted);
	margin-bottom: 0.2rem;
}

.lu-detail-grid strong {
	font-size: 0.98rem;
}

.lu-track-result {
	margin-top: 1.5rem;
	padding: 1.25rem;
	background: var(--lu-paper);
	border: 1px solid var(--lu-line);
	border-radius: 18px;
	box-shadow: var(--lu-shadow);
	max-width: 820px;
}

@media (max-width: 960px) {
	.lu-cat-grid,
	.lu-article-cols {
		grid-template-columns: 1fr 1fr;
	}
}

@media (max-width: 720px) {
	.lu-hero-mark {
		opacity: 0.05;
		width: min(200px, 55vw);
		right: -1rem;
	}

	.lu-nav-links,
	.lu-nav-actions {
		display: none;
	}

	.lu-nav.is-open .lu-nav-links,
	.lu-nav.is-open .lu-nav-actions {
		display: flex;
		position: absolute;
		left: 1rem;
		right: 1rem;
		flex-direction: column;
		align-items: stretch;
		background: var(--lu-paper);
		border: 1px solid var(--lu-line);
		border-radius: 16px;
		padding: 0.5rem;
		box-shadow: var(--lu-shadow);
	}

	.lu-nav.is-open .lu-nav-links {
		top: 68px;
	}

	.lu-nav.is-open .lu-nav-actions {
		top: calc(68px + 12.5rem);
	}

	.lu-nav-toggle {
		display: inline-flex;
		margin-left: auto;
	}
	.lu-cat-grid,
	.lu-article-cols,
	.lu-form-grid,
	.lu-detail-grid,
	.lu-ticket-layout {
		grid-template-columns: 1fr;
	}
	.lu-span-2 {
		grid-column: span 1;
	}
}

/* compact type scale v12 */
body:has(.lu-portal) {
	font-size: 12px !important;
}
.lu-btn { font-size: 0.8rem; }
.lu-nav-links a { font-size: 0.78rem; padding: 0.28rem 0.55rem; }
.lu-brand-text { font-size: 0.75rem; }
.lu-hero h1 { font-size: clamp(1.35rem, 2.8vw, 1.85rem) !important; }
.lu-page-hero h1,
.lu-article h1 { font-size: clamp(1.2rem, 2.2vw, 1.5rem) !important; }
.lu-section-head h2,
.lu-cta h2 { font-size: clamp(1.05rem, 1.8vw, 1.25rem) !important; }
.lu-cat-card h3,
.lu-ticket-subject { font-size: 0.88rem; }
.lu-lead { font-size: 0.86rem !important; }
.lu-eyebrow { font-size: 0.66rem !important; }
.lu-form label span,
.lu-form-hint { font-size: 0.72rem; }
.lu-form input,
.lu-form select,
.lu-form textarea,
.lu-search input { font-size: 0.8rem !important; padding: 0.45rem 0.65rem; }
.lu-page-hero { padding: 1.35rem 0 0.25rem; }
.lu-section { padding: 1.15rem 0; }
.lu-footer { padding: 1.1rem 1rem 0.85rem; font-size: 0.75rem; }
.lu-status { font-size: 0.68rem; }
.lu-detail-grid span { font-size: 0.68rem; }
.lu-detail-grid strong { font-size: 0.8rem; }
.lu-nav-user { font-size: 0.75rem; }
.lu-copy { font-size: 0.7rem; }
.lu-form-msg { font-size: 0.8rem; }
.lu-form-msg .lu-ref-num { font-size: 1.1rem; }
.lu-prose, .lu-prose p { font-size: 0.84rem; }


.lu-role-pill {
	display: inline-flex;
	align-items: center;
	border-radius: 999px;
	padding: 0.1rem 0.45rem;
	font-size: 0.62rem;
	font-weight: 700;
	letter-spacing: 0.02em;
	text-transform: uppercase;
}
.lu-role-you {
	background: #dcfce7;
	color: #166534;
}
.lu-role-staff {
	background: #dbeafe;
	color: #1d4ed8;
}
.lu-chat-row.is-you .lu-chat-bubble {
	background: #ecfdf3;
	border: 1px solid #bbf7d0;
}
.lu-chat-row.is-staff .lu-chat-bubble {
	background: #eff6ff;
	border: 1px solid #bfdbfe;
}